Refund, Return & Cancellation Policy
At Jayash Luxe Silver, we craft and deliver precious 925 silver jewelry with utmost care and quality checks. Due to the nature and value of our products, our return and cancellation policies are designed to prevent misuse and maintain fairness.
🔄 Return & Exchange Policy
- We only accept return or exchange requests for items that are damaged or defective, not for reasons like dislike, change of mind, or wrong selection.
- A return request must be raised within 48 hours of receiving the order.
- Unboxing video is mandatory: Please record a clear, continuous video while opening the parcel as proof of any damage or defect.
- Products must be unused, in their original packaging, and include all tags or certificates.
- If any of the above conditions are not met, Jayash Luxe Silver reserves the right to approve or reject the return request at our discretion.
- Customized or discounted items are non-returnable and non-exchangeable.
💰 Refund Process
- Once your return request is verified and approved, the refund will be processed to your original payment method within 5–7 business days.
- For Cash on Delivery (COD) orders, refunds will be made via bank transfer to the account of the customer listed in the billing details.
- Please note: Shipping, COD, packaging, or customization charges are non-refundable.
❌ Order Cancellation
- Orders can be cancelled within 12 hours of placing the order by emailing or contacting us on WhatsApp.
- Once the order is processed or dispatched, cancellation will not be allowed.
- If cancelled after dispatch, we will deduct two-way shipping and processing charges from the refund.
- All cancellation approvals are at the sole discretion of Jayash Luxe Silver.
📩 To Raise a Return or Cancellation Request
Please contact us at: 📱 WhatsApp: Mention your Order ID and attach the unboxing video in case of return due to damage.